Social Media Management

Our experts leverage major social networks to help your brand gain attention and traffic.  After getting to know more about your brand’s vision, target audience, business model and goals, we will launch ongoing campaigns to effectively engage and grow your audience.  Additionally, we will utilize automation, planning, audience growth and data analysis to further optimize engagement in those channels.

Discovery

We audit your current social, blog and influencer efforts to build a 30-60-90 day custom plan.

Strategy

We present our execution plan, determine goals, key performance metrics, and brainstorm campaign ideas.

Content

We draft your content and begin posting.

Optimization

We monitor posts and results, report on findings and make necessary adjustments to your campaigns.

Social Community Management

Having an impactful social media presence requires more than just posting great content: It requires your brand to engage with your audience. Your social media isn’t just a broadcast outlet for pumping out promotional content: It is a powerful portal for two-way dialogue. Our community managers take a proactive approach to engage with your community. We’ll create relationships with your followers and seize every opportunity to interact (instead of simply reacting) with your community.

– We audit platforms to determine audience
– We setup social listening tools and flow charts for responses
– We engage with your audience
– We report & optimize

Monitor

We track all mentions of your brand, review all messages, comments and reviews and identify key influencers who engage with your brand.

Engage

We will curate and maintain a voice aligned with your brand’s personality, encourage customers to share pictures of your products, gather testimonials, and encourage positive reviews.

Moderate

We filter our comments that don’t add value, troubleshoot customer complaints, and forward pertinent messages to the customer service team.

Measure

We provide valuable, raw feedback to help you understand where your brand can improve, report on which platforms your community is most active and provide weekly engagement reports.